HICKY – Terms and conditions

Terms of purchase
General terms and Conditions
These websites contain information about products and services offered by the company S-two d.o.o., Perinčići 9, 47000 KARLOVAC and serve as the company’s electronic point of sale, an online store.
The business conditions of the hicky.eu online store are drawn up in accordance with the current Consumer Protection Act (CCPA) and the Obligatory Relations Act (ZOO).
Please read carefully all the conditions of purchase and business listed below. By ordering the product, the Customer confirms acceptance of these purchase conditions.
If you do not agree with the terms of purchase and business stated here or if you are under 18 years old, please do not use this website.

Seller
Seller’s headquarters:
S-two d.o.o., Perinčići 9, 47000 Karlovac,
Geographical address of business:
S-two d.o.o., Perinčiči 9, 47000 Karlovac, Phone: +385 91 7112 812, E-mail: hicky.croatia@gmail.com
OIB: 64586944641, MBS: 040348532
The company is registered in the Register of the Commercial Court in Zagreb. The share capital is HRK 20,000.00 and has been paid in full. Management: Damir Kovačić

The customer
A customer is any legal or physical person whose registered office/residence is located in the territory of the European Union and who places an order and pays in the hicky.eu online store. For a valid product order, the person filling out the order must be over 18 years old. Pursuant to the Trade Act, advertising, as well as the display and sale of goods with pornographic content, except for printed matter, to persons under 18 years of age is prohibited in retail trade.

Persons under the age of 18 are not allowed to browse or shop on the www.hicky.eu website of S-two d.o.o. which serve as an electronic point of sale, an internet store.

Pre-contractual notices
Pursuant to Article 57 of the Consumer Protection Act, the Seller must inform the Buyer in a clear and comprehensible manner about:
1. the main features of the goods or services, to the extent that this is appropriate with regard to the goods or services and the medium used to transmit the information
2. its name and headquarters, telephone number and, if available, e-mail address
3. if applicable, the name and registered office of the trader in whose name and/or on whose account he acts
4. the geographic address of the place of business, that is, the geographic address of the place of business of the trader in whose name and/or on whose account he is acting, and to which the consumer can address his complaints, if that place is different from the headquarters from point 2 of this article
5. the retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, about the method of calculating the price and, if applicable, other costs of transportation, delivery or postal services, i.e. about the fact that these costs can be charged , if they cannot be reasonably calculated in advance
6. the costs of using means of remote communication for the purpose of concluding a contract, if these costs are not charged at the basic rate
7. terms of payment, terms of delivery of goods or provision of services, time of delivery of goods or provision of services and, if any, the method of handling consumer complaints by the merchant
8. the conditions, deadlines and procedure for exercising the right to unilateral termination of the contract, as well as the form for unilateral termination of the contract in accordance with Article 74, paragraph 1 of this Act, in cases where this right exists
9. to the fact that the consumer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilaterally terminate the contract from Article 72 of this Act, that is, on the costs of returning the goods, in the event that in distance contracts, the goods cannot due to their nature be returned by mail in the usual way
10. to the fact that, in the event that he exercises his right to unilaterally terminate the contract from Article 72 of this Act after making a request in accordance with Article 64 or Article 70 of this Act, the consumer will be obliged to pay the trader a reasonable part of the price in accordance Article 77 Paragraph 7 of this Act
11. the fact that the consumer cannot use the right to unilateral termination of the contract from Article 72 of this Act, in cases where, based on Article 79 of this Act, that right is excluded, that is, the conditions under which the consumer loses the right to unilateral termination of the contract
12. existence of liability for material defects
13. services or assistance offered to the consumer after the sale and the terms of use of these services or assistance, if the merchant provides them, as well as any guarantees issued with the goods or service
14. the existence of appropriate rules of conduct of the merchant, as defined in Article 5, Clause 18 of this Act
15. the duration of the contract, if the contract was concluded for a certain period of time, or under the terms of cancellation or termination of the contract that was concluded for an indefinite period of time, or which is automatically extended
16. the minimum term in which the consumer is bound by the contract, if any
17. deposit or other financial security that the consumer is obliged to pay or obtain at the merchant’s request, as well as the terms of payment of that deposit, that is, the terms of obtaining other financial insurance
18. if applicable, the functionality of the digital content, including the necessary technical protection measures for that content
19. if applicable, the interoperability of digital content with computer or software equipment of which the trader knows or should know
20. mechanisms for out-of-court settlement of disputes, i.e. about systems for compensation, and how the consumer can use them.

All the aforementioned notices, i.e. those that are necessary in accordance with the Consumer Protection Act, can be found in these Terms of Purchase on the www.hicky.eu website.

Invoice / Confirmation of the concluded contract
The invoice that the customer will receive together with the ordered goods or by e-mail is a confirmation of the concluded contract and contains all the necessary information from Article 57 of the Labor Code.

Rules of conduct of merchants
These terms of purchase represent the rules of conduct by which the trader undertakes to act in his business practice.

Prices
Prices are expressed in euros, VAT is included in the price. Prices, payment terms and promotional offers are valid only at the time of order and may change without prior notice.

Orders
Ordering goods through the online store is possible 24 hours a day, 7 days a week.
You can order as a registered or unregistered user.
All products listed on the hicky.eu online store are in stock and available for order in limited quantities. If a certain product is not available, the customer will be informed and offered the most similar replacement product or a refund.
The customer is responsible for the accuracy and completeness of the data entered during registration and ordering.

Promotional sales and discount codes
The company S-two d.o.o. will periodically, at its discretion, put certain products on special sale. These products will be available under the same conditions to all customers or will be available to customers of a certain, precisely specified group.

After the end of the promotional sale, the company S-two d.o.o. will not accept new orders under the terms of the expired special sale.

The company S-two d.o. will also periodically gift all customers or specific customers (friends on social media, attendees of events we sponsor, or subscribers to our newsletter) coupons for special promotions, benefits and discounts. A coupon is usually a single word or string of characters. If the customer wants to take advantage of the discount, he must enter the specified code in the provided field during the purchase, the discount will be displayed on the total price before payment, and will be calculated during payment. Take advantage of these benefits before closing your purchase.
Coupons can have a limit in the form of the type of customer or the period until which they are valid, and this information will be expressed visibly on the home page. Moreover, the mentioned discounts can be applied only to one product or to a limited or specific selection of products.

It is not possible to use multiple coupons at the same time, which will also be indicated in a visible place on the home page.
Coupons cannot be applied to products that are already discounted or on sale.

Gift certificate (coupon with a code for a certain amount of money)
You can use it by entering the text of the coupon (code) in the specially designated field and clicking BUY. A gift voucher purchased on the www.hicky.eu online store cannot be used anywhere else except on the www.hicky.eu online store. You can use the gift certificate to buy products from our online catalog. You cannot use the gift voucher to purchase other gift vouchers. The gift certificate cannot be exchanged for money. If the value of the order is greater than the value of the gift voucher, you can pay the difference by any of the payment methods listed on the website www.hicky.eu. S-two d.o.o. is not responsible if the hicky.eu gift voucher is lost, stolen, destroyed or used without consent.

Safety statement
Stripe Inc. is a company that applies the most modern standards in data protection through the Secure Socket Layer (SSL) protocol with 128-bit data encryption and the MD5 algorithm. Likewise, Stripe Inc. ensures safe card payments through the SCA Strong Customer Authentication protocol, which is the basis of the security of payment protocols in the European Union.

Privacy and cookies statement

S-two d.o.o., Perničići 9, 47000 Karlovac, Croatia, OIB: 64586944641 (hereinafter referred to as: hicky.eu) in the performance of its activities, collects and processes personal data in compliance with all relevant laws and regulations.

Please read this Statement carefully to find out how and which data we collect, process, protect or use in any other way because it is your personal data.

We undertake to apply maximum security measures for the purpose of protecting the interests of customers and preventing possible misuse of information. In the process of realizing the purchase, we will only use the information that is necessary for its implementation.

We collect only those personal data that you voluntarily provide to us only for the purposes specified in these personal data protection rules. We do not require you to send us this information in order to give you access to our pages and we do not ask you to disclose more information, but what is really necessary to participate in an activity on our hicky.eu websites.

By registering on the website www.hicky.eu, purchasing as a guest or accessing the site itself, the customer consents to hicky.eu processing his personal data specified in the registration form, order data, data available in the service payment process and other data. The same data is used for the purpose of concluding a contract, and for the purpose of familiarizing hicky.eu with the purchasing habits of customers, as well as for informational purposes and the purpose of promoting the seller’s services and products.
Hicky.eu undertakes to protect the privacy of personal data of all Customers, and will handle them in accordance with the Personal Data Protection Act, or other applicable regulations.

Children and minors
Persons under the age of 18 are not allowed to browse or shop on the www.hicky.eu website of S-two d.o.o. which serve as an electronic point of sale, i.e. an internet store.

Manager of personal data processing
S-two d.o.o. is the manager of personal data processing in accordance with the law and regulations on personal data protection. S-two d.o.o. as the manager of personal data processing determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and/or electronic form. For all questions related to the processing of personal data or exercising the right to the protection of personal data, you can contact us at hicky.croatia@gmail.com.

Personal data we collect
Personal data is any data relating to an individual whose identity is known or can be determined. An identifiable individual is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location data, online identifier or with the help of one or more factors specific to physical, physiological, genetic, mental , economic, cultural or social identity of that individual.

We collect your personal information only when you voluntarily provide us with such information. We collect data about you when you fill out a web form or when you sign up for the newsletter.

You should keep in mind that non-personal information and data can be collected automatically through our Internet servers or through the use of cookies.

Examples of information about your use of the site include:
– the most visited and viewed pages and links on our website hicky.eu,
– number of completed forms,
– time spent on the page,
– the most popular keywords that lead users to our site,
– your IP address,
– information collected through cookies,
– data of your device such as hardware settings,
– system activities,
– search types, etc.

For business purposes, hicky.eu collects the following user data:

– Name and surname
– Address and place of residence
– E-mail address
– Contact telephone number
– Password in encrypted form

We are not responsible for the accuracy of the data entered by the users.

Purpose of personal data processing
The reasons for which we process personal data in order to conclude and fulfill contractual obligations are:
– Opening user profiles on the website
– Processing of orders through the online store and delivery/delivery of ordered products
– Transmission of commercial communications via electronic mail, mobile telephony or traditional mail or courier delivery (within the limits of your consent)
– Providing answers to the questions you ask us or to your advice, comments, objections, etc.
– Resolving all disputes or complaints related to or arising from the activities of S-two d.o.o.
– Promotion of our services and expressions of intention to enter into a contract
– Sales and marketing activities of hicky.eu

Legal basis for personal data processing
By entering his personal data and confirming (clicking) on ​​acceptance of the Terms of Purchase and this Privacy Statement, the customer enters into a contractual relationship that is the basis for the purchase of products and services of the customer’s choice on the website hicky.eu, which is contained in the Terms of Purchase and is therefore the processing of these personal data is legal because actions are taken at the Customer’s request in order to realize the purchase of products and services ordered by the Customer.

Receiving marketing campaigns by e-mail (newsletter)
If you decide to sign up for our newsletter list, the e-mail address you send us is forwarded to the software platform that provides us with e-mail marketing services. The email address you send will not be stored in our own database or on one of our internal computer systems.
Your e-mail address remains in the database of the mentioned platform as long as we continue to use the services of that platform for email marketing or until you ask to unsubscribe from the newsletter list. You can do it the way you will unsubscribe using the unsubscribe links found in all newsletters we send you or by requesting unsubscribe via our contact email address hicky.croatia@gmail.com.
A user who signs up to receive information about products and promotions by entering his data on the hicky.eu website and double confirming the correctness of his email address gives his consent to the processing of his personal data.

Communication of data to third parties
S-two d.o.o. will not share the personal data of the Customer or User with other parties except in the cases specified in the following points and in situations where positive regulations require it.
S-two d.o.o. will, when required by the implementation of the contract for the purchase of products or services ordered by the Customer, share the Customer’s personal data with:

To service providers of distribution of goods with whom it has a permanent contract and for this purpose to fulfill orders, deliver packages, send ground mail and e-mail.
The distribution service provider may ask the Customer for his/her identity card at the time of delivery of the package during the personal collection of the goods, all for the purpose of realizing the package delivery service and keeping records of who collected the package. If the Customer refuses to provide this information, the package will not be delivered. The distribution service provider can send a link to track the status of the shipment to the Customer’s e-mail address or mobile phone.

Processing of personal data in the process of paying with credit and debit cards
S-two d.o.o. at the time of payment on the website www.hicky.eu, as a condition for payment of products and services by credit or debit card, the Customer’s consent is requested for the activation of the payment process through the trading company Stripe Inc., Dublin Ireland, provider of (credit or debit) card processing and billing services , contractual partner of S-two d.o.o. and the Executor of personal data processing. For this purpose, the Customer’s personal data (Customer’s name and surname, Customer’s address, data from the Customer’s card) are temporarily stored with Stripe Inc. Dublin Ireland, which stores this data in accordance with PCI DSS certification, the highest level of protection and preservation of confidential data.

Employees of the hicky.eu online store do not have access to your credit card number at any time, only the number of the authorized transaction is available to them. Card data is not stored in our system, but the credit card number is checked and authorized directly in the authorization center of the card company. Do not enter the credit card number anywhere except in the field provided for it, do not send it by e-mail or via the contact form.

Deletion of personal data (right to be forgotten, withdrawal of consent)
In the event that the Buyer does not want the seller to process the data of the same in any way anymore, and requests the deletion of the data on the same, he must notify the seller of this via an e-mail message to the e-mail address hicky.croatia@gmail.com

The right to object
If, despite all measures taken to protect personal data, you believe that you have grounds for a complaint, contact the person responsible for personal data processing at the email address hicky.croatia@gmail.com
You can submit an objection to the processing of your personal data to the supervisory authority, the Agency for the Protection of Personal Data (AZOP).

Access and correction of personal data
The Customer and User can access their personal data at any time by registering on the site and accessing My Account, where the Customer can view, modify and delete their personal data that they have shared with S-two d.o.o. The customer and user can request and receive from S-two d.o.o. complete information about the personal data that is stored, as well as the correction of the same by sending an e-mail message to the e-mail address of the person responsible for the processing of personal data: hicky.croatia@gmail.com

Period of storage of personal data
We will keep your data for as long as it is necessary to achieve the purpose for which we process it. The criterion on the basis of which we determine the period of storage of personal data is precisely the purpose of collection and the time period in which you want us to provide you with our services.

Security measures for the protection of personal data (encryption)
Your data and all pages of the www.hicky.eu online store are protected using the Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption encrypts data to prevent unauthorized access during transmission.

Breach of data privacy
We will notify all relevant persons and competent authorities of any violation of data privacy from our database or the database of any of our partners within 72 hours of the violation, if it is obvious that the stolen data was stored in a way that the identity of the data owner can be revealed.

Changes to the privacy statement
This privacy statement may change from time to time in accordance with legislation or industry developments. We will not explicitly notify our customers or website users of these changes. Instead, we recommend that you periodically check this page for any changes to the statement.

Your consent
By using this website you consent to this privacy policy.

Use of cookies
The web pages www.hicky.eu use the so-called cookies, text files stored on the user’s/visitor’s computer by the web server the user is using. The files are created when the browser on the user’s device loads the web pages they have visited, which then send data to the browser, which then creates a text file (cookie). The browser retrieves and sends the file to the website server (sites, pages) when the user returns to it, thus providing users with more online options and a better user experience.

It is important to emphasize that the www.hicky.eu website cannot access other files on the user’s computer or other device or gain access to information that the user did not previously provide. The website www.hicky.eu does not contain cookies that enable programs to run or install viruses on your computer.

The information collected includes the user’s IP address, information about the browser, language, operating system and other standard statistical information that is collected and analyzed exclusively in anonymous and bulk form. The website www.hicky.eu uses Google Analytics statistics. We may occasionally collect data on how users use our website using other tools similar to Google Analytics.

Also, for the purpose of planning the publication of content appropriate to your interests and future marketing campaigns, we use the Google Analytics Demographics and Interest Reporting tool, where we can use data from Google’s interest-based advertising or third-party audience data (eg age, gender and interests) on the Google service Analytics.

If you do not agree to the use of cookies, you can easily delete (or prevent) them on your computer or mobile device using the settings of your internet browser.

As the purpose of cookies is to improve and facilitate the use of our website and its processes, please note that by preventing or deleting cookies, you may disable the functionality of the features of these pages or cause them to work and look differently in your browser.

By using these websites, you agree to the method of data collection and use described in this Statement and to the storage and access of cookies on your device.

When you access the website for the first time, an inscription will appear warning of the existence of cookies and asking for your consent to accept them. By continuing to browse the website, you accept the use of cookies. If the use of cookies is not enabled on your device, shopping through the hicky.eu Internet store or creating a wish list will not be possible.

Temporary cookies (sessions)
They are automatically removed from your computer when you close your web browser. Websites use them to store temporary data (eg items in the shopping cart)

Permanent cookies
They remain saved on your computer even after you close your web browser. Websites use them to store data, and most often it is about your settings when using the site. Persistent cookies will remain on your computer until you manually remove them or until they expire.

First page cookies
These cookies come from the website you are viewing and are either temporary or permanent. Websites use them to store information such as name and password, so that you don’t have to log in every time you visit.

Third party cookies
They belong to different domains than the one shown in the address bar. Web pages may contain content from other areas (such as banners), which opens up the possibility of tracking a user’s browsing history. The privacy settings in most modern browsers enable the blocking of third-party cookies.

How to disable cookies
If you want to disable the saving of cookies on your computer, you can do so. The very act of blocking could have a negative effect on the use of the website. In order to turn off cookies, it is necessary to adjust the settings and configurations of your Internet browser. Select help and information about cookies from the browser menu and follow the instructions.

Delivery conditions

Delivery and delivery of packages is possible in the following ways:

– DHL delivery to the address specified as the delivery address (may differ from the customer’s address)

You can read more about each shipping and delivery method below.

DELIVERY PRICE LIST

DHL delivery / 3-4 working days: 15.00 eur
FREE DHL delivery for orders with a total value of more than 150 euros

Delivery prices are valid for the whole of Croatia.

General terms and conditions for package delivery and collection
– Orders and payments received on weekdays from Monday to Friday until 14:00 are sent the same day.
– Orders and payments received on Friday after 14:00, Saturday and Sunday are sent on Monday.
– Delivery is made in accordance with the schedule specified in each of the delivery and delivery methods listed below.
– The time of sending for delivery of the package is the same day except holidays. In that case, sending for delivery are postponed to the first following working day.
– In case of extraordinary situations (difficulties in traffic, bad weather, breakdown of the delivery vehicle, damaged products in delivery at the partner’s distribution center), the delivery time may be longer than stated.
– When picking up the goods, the buyer is obliged to sign the delivery note or the delivery note, and the delivery service takes it as a confirmation of pick-up.
– Due to delivery, if the building or house has a different last name than the one you entered in the order, please indicate it in the “Delivery address” form so that the package can be delivered to you.

The products will be discreetly packed so that they cannot be damaged by normal handling during transport. When picking up the shipment, the buyer is obliged to check any EXTERNAL damage to the shipment, i.e. the package, and immediately report them to the delivery person, or refuse to take delivery of a shipment with visible major external damage. In this case, please contact us so that we can check the status of the shipment as soon as possible and send a new one.

Discretion and packaging
Packages are sent EXTREMELY discreetly in standard opaque cardboard boxes or opaque protective envelopes with air cushions. The package contains only your data and the data of the company that sends the package, S-two d.o.o. “Sex shop”, “hicky.eu” or any association where the package comes from is not mentioned anywhere on the package, so no one can guess the contents of the package.

Boxes – DHL delivery to the address specified as “Delivery Address”
DHL delivers on working days from 08:00 to 16:00, from Monday to Friday (Saturdays, Sundays, holidays and public holidays are not counted as working days) / ENTIRE ROC
Goods sent by DHL delivery service usually arrive at the address within 3-4 working days after dispatch.
For orders to remote islands, delivery usually takes a little longer (4-5 working days).
Delivery to all islands is carried out according to the schedule of DHL HR delivery to the islands.
Using the DHL Tracking service, you can see where your package is and when it should be delivered to you.

Remark
Due to delivery, if the building or house has a different last name from the one you entered in the order, please indicate it in the “Delivery address” form so that the delivery service can find you.

Terms of return, complaint and exchange

Easy returns and exchanges
We understand that it is more difficult to choose the ideal product online, in order to reduce your worries, hicky.eu allows you to easily return and exchange products within 14 days.

If you are not satisfied with the product you ordered, you can return it with a refund of the full amount paid, including the delivery amount if it was charged (only for the return of the entire order).

All returned products must be unused, unworn and unopened, with all supplied parts and in the original packaging.

Due to health and hygiene reasons, hicky.eu will in no case accept the return of products that have been opened (removed from factory-sealed packaging) and/or used.

You bear the cost of shipping to our warehouse for products that you return or exchange independently (by mail or delivery service), except in the case of returning or replacing defective products, when all costs are borne by us (Exclusively by DHL delivery service).

Notes
– Returns and exchanges must be agreed in advance
– If you want a refund, a copy of the invoice and the account number (IBAN) to which we will refund the funds must be attached to the goods that qualify for the refund.
– Refunds will be made in accordance with the legal deadline of 14 days (ZZP), i.e. after we receive the product at the warehouse
– When returning and exchanging correct products, the customer is responsible for packing the product/s in a cardboard box in order to prevent them from being damaged during transport. If damage occurs because the customer did not protect the product during packaging (e.g. returned products wrapped in plain paper or a bag), the return or replacement will not be accepted.
– You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
– Product/s that were purchased and delivered with a promotional gift included must be returned with the promotional gift in order to be entitled to a full refund for the originally purchased product/s. If you want to keep the product that you received for free as part of the promotion, we can reduce the amount of the gift from the refund amount.

Replacement or return of defective products (warranty)
All products are covered by a 12-month warranty from the day the invoice is issued.
If it happens within the warranty period that the product has changed properties or stopped working, you can return the product and it will be replaced with an equally correct product or another product of your choice. Only in the event that we are unable to do the above, you will be refunded the value of the product within 14 working days from the date of the complaint. In the event of a complaint, please notify us by e-mail before returning the goods by e-mail to hicky.croatia@gmail.com with a description of the problem.

Notes
We accept the guarantee only with the invoice that was delivered when the goods were delivered.
Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way. If you return a factory-defective product within the specified warranty period, S-two d.o.o. covers replacement costs (Exclusively by DHL delivery service).
The warranty is NOT recognized in the following cases
– If the customer does not follow the instructions for using the product
– Due to malfunctions caused by force majeure (fire, flood, lightning strike, earthquake, etc.)
– Due to damage caused by improper installation or maintenance
– Due to mechanical damage caused by the fault of the user
– If the customer handles the product unprofessionally or carelessly
– Improper use and exposure of the device to unusual or extreme conditions
– Damage caused by cleaning with inappropriate means
– Connecting the device to non-prescribed energy sources
The warranty does NOT apply to the following products
Batteries, candles, lubricants, creams, condoms, massage oils, perfumes and fragrances and all related products.

Delivery damage, wrong products, defective products
In case of damage during delivery, wrongly delivered goods or the product you received is defective (factory defect), please contact us (by e-mail at hicky.croatia@gmail.com) within two working days of receiving the shipment. We will resolve all complaints as soon as possible. In these cases, S-two d.o.o. covers all product replacement costs. (Exclusively by DHL delivery service).
Notes
– When replacing defective products, the new product is checked for correctness before sending.
– Before reporting a defective product, please check whether the batteries you put in the product (if necessary) are correct and inserted in the correct way.

The right to unilaterally terminate the contract (excerpt from ZZP, Article 72)
(1) The consumer has the right, without giving reasons, to unilaterally terminate a contract concluded outside the business premises or concluded remotely within 14 days.
(2) In the case of concluding a contract of sale, the term referred to in paragraph 1 of this article begins to run from the day when the goods that are the subject of the contract are handed over to the consumer or a third person renounced by the consumer, who is not the carrier.
(3) If with one order the consumer ordered several pieces of goods that should be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the deadline from paragraph 1 of this article begins to run from the day the consumer in or to a third party specified by the consumer, who is not the carrier, handed over the last piece or the last shipment of goods.
(4) If a regular delivery of goods is contracted for a certain period, the term from paragraph 1 of this article begins to run from the day when the first piece or the first shipment is handed over to the consumer or a third person designated by the consumer, who is not the carrier. goods.
(5) In the case of entering into a contract for services, a contract for the supply of water, gas or electricity that is sold in an unlimited volume or an unlimited quantity, and the supply of thermal energy, as well as in the case of entering into a contract the subject of which is digital content that is not delivered on a physical medium, the period referred to in paragraph 1 of this article begins to run from the date of conclusion of the contract.

Form for unilateral termination of the contract
You can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Instructions for unilateral contract termination
– You can unilaterally terminate the contract within 14 days without giving a reason.
– In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the agreement before the expiration of the term, by an unequivocal statement sent by mail or electronic mail, in which you will state your name and surname, address, telephone number and address electronic mail.
– The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier.
– If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you chose another type delivery which is not the cheapest standard delivery that we have offered.
– The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.
– It is considered that you have fulfilled your obligation on time if you have sent the goods to our address before the expiration of the aforementioned period.
– You must bear the costs of returning the goods yourself.
– You are responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

Obligations of the consumer in case of unilateral termination of the contract (excerpt from ZZP, article 77)
(1) Unless the trader has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay and no later than within 14 days from when, in accordance with Article 74 of this Act, he informed the trader of his decision to terminate the contract.
(2) It is considered that the consumer has fulfilled his obligation from paragraph 1 of this article on time if he sends the goods or hands them over to the trader or a person authorized by the trader to receive the goods before the deadline from paragraph 1 of this article expires.
(3) The consumer must bear only the direct costs of returning the goods, unless the trader has agreed to bear these costs or if the trader has failed to inform the consumer that he is obliged to bear these costs.
(4) If, in the case of a contract concluded outside the business premises, the goods were delivered to the consumer at his home at the time of the conclusion of the contract, the trader must take over the goods at his own expense if, due to their nature, the goods cannot be returned in the usual way by post.
(5) The consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
(6) As an exception to paragraph 5 of this article, if the trader has not informed the consumer of his right to unilaterally terminate the contract in accordance with article 57, point 8 of this Act, the consumer is not liable for the decrease in the value of the goods, regardless of the cause of the decrease in the value of the goods .
(7) If he unilaterally terminates the contract after, in accordance with Articles 64 and 70 of this Act, he has expressly demanded that the provision of the service or the fulfillment of the contract for the supply of water, gas, electricity sold in unlimited volume or unlimited quantity and the supply of thermal energy begin before upon expiry of the term for unilateral termination of the contract, the consumer is obliged to pay the trader a part of the agreed price that is proportional to what the trader fulfilled to the consumer until the moment when the consumer informed him about using his right to unilaterally terminate the contract, with the provision that the proportional amount of the price that the consumer is obliged to pay is calculated on the basis of the total contracted price, and if that price is excessive, on the basis of the market value of what the trader has fulfilled to the consumer.
(8) If he unilaterally terminates a contract for services or a contract for the supply of water, gas or electricity sold in an unlimited volume or unlimited quantity and for the delivery of thermal energy, the consumer will not be obliged to pay a part of the price commensurate with what the trader fulfilled to the consumer during the term deadline for unilateral termination of the contract, if the trader has not provided the consumer with the notices provided for in the provisions of Article 57, paragraph 1, points 8 and 10 of this Act, or if the consumer has not, in accordance with Articles 64 or 70 of this Act, expressly requested that the provision of the service begin before the expiry deadline for unilateral contract termination.
(9) If he unilaterally terminates a contract that has as its subject digital content that is not delivered on a physical medium, the consumer will not be obliged to pay a part of the price or costs commensurate with what the trader has fulfilled to the consumer during the term for unilateral termination of the contract, if he has not given his explicit consent to start the fulfillment of the contract before the expiration of the 14-day period from Article 72 of this Act, if he has not confirmed that he is aware of the fact that by giving such consent he loses the right to unilaterally terminate the contract or if the trader has failed to notify him in accordance with Articles 63. or 69 of this Act.

Exclusion of the right to unilateral termination of the contract (excerpt from ZZP, Article 79)
The consumer does not have the right to unilaterally terminate the contract from this section if:
– The service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled.
– The subject of the contract is goods that are delivered according to the consumer’s specification or that are clearly adapted to the consumer
– The subject of the contract is easily perishable goods or goods that quickly expire
– The subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery

The consumer is obliged to bear the costs of returning the goods to the warehouse of S-two d.o.o. in case he exercises his right to unilaterally terminate the contract from Article 72 of the ZZP.

Liability for material defects
S-two d.o.o. is responsible for the material defects of the items it sells on its website in accordance with the positive regulations of the Republic of Croatia, especially the Obligations Act.

Out-of-court settlement of consumer disputes
In the event of a dispute between the consumer and the trader, an application can be submitted to the Court of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers.

Declaration on the delivery and sending of the package
Over 95% of packages sent by hicky.eu (S-two d.o.o.) are delivered according to the schedule of the delivery service that sends them. Employees of S-two d.o.o. they make every possible effort to deliver and send the package according to the schedule. Hicky.eu (S-two d.o.o.) cannot at any time be held responsible for delivery delays caused by the delivery service or “force majeure”.

Submission of consumer complaints
Pursuant to Art. 10 of the Law on Consumer Protection, we inform consumers that complaints about the quality of our services can be submitted in writing (by mail) to the address: S-two d.o.o., Perinčiči 9, 47000 Karlovac or to e-mail: hicky.croatia@gmail.com. We will return the answer to your complaint in written form no later than 15 days from the day of receipt of the complaint. Please include your information in the complaint: name and surname, address for delivery of the reply.

Online dispute resolution
European Commission Regulation no. 524/2013 on online resolution of consumer disputes, the “Platform for online resolution of consumer disputes” (Platform for ODR) is enabled at the following link: http://ec.europa.eu/odr

Copyright
The website hicky.eu is owned by S-two d.o.o.
All content on hicky.eu such as texts, graphic content, trademarks (logos), icons, audio and video recordings, digital downloads, software packages and data are the property of S-two d.o.o. or our partners and are protected by domestic and international regulations on the protection of copyright and related rights, i.e. industrial property rights, and their unauthorized use constitutes a violation of the regulations on the protection of intellectual property rights, and they fall under the Act on them.

Information on the hicky.eu online store
S-two d.o.o. makes maximum efforts to keep the information on the internet store pages up-to-date and accurate. S-two d.o.o. cannot guarantee the 100% accuracy of all displayed information about products and services. In exceptional cases, deviations between the actual data and the data available on the web pages are possible. S-two d.o.o. undertakes in each such case to revise the order and contact the customer to personally agree on alternatives. Also, product photos may not always correspond to products that are actually available and should be understood as an informative illustration only.

Use and use of the hicky.eu online store
Hicky.eu is an online store located on the website www.hicky.eu and is exclusively owned by S-two d.o.o. and its use is free of charge, while for access to the Internet and the use of remote data transmission, as well as the fee for providing such a service, you must contact your operator.

Availability of the hicky.eu online store
Although S-two d.o.o. strives to provide the best possible service offer, S-two d.o.o. cannot guarantee that the services on hicky.eu will meet your needs. S-two d.o.o. also cannot guarantee that the service will be free of errors and omissions. If there is an error or omission, please report it to the e-mail hicky.croatia@gmail.com so that we can eliminate it as soon as possible. Access to the hicky.eu website can sometimes be disabled or difficult due to work, maintenance or the introduction of new content.

Disclaimer of liability
S-two d.o.o. cannot take responsibility for any damages caused by the use of information from these pages for purposes that go beyond the scope of their intended purpose.
By accessing this website, the service provider/owner and creator of this website, S-two d.o.o., is released and discharged. of any responsibility that could arise from improper use of products from this website. All products on sale from this website are considered original products and the supplier and owner of this website is S-two d.o.o. cannot be held responsible for any injury or injury arising from the use of products purchased through this website.
All content on this website is informative or educational in nature. Consult a doctor, physician or other professional regarding the applicability of any opinion or recommendation to your symptoms or illness.
All products available through this website remain the property of the supplier, the owner of this website, S-two d.o.o., until the full payment of the purchase price.
The end user expressly agrees that the use of the website www.hicky.eu is the sole responsibility of the end user, so that the company S-two d.o.o. does not guarantee the consequences that may arise from the use of this website. S-two d.o.o. reserves the right to refuse service or cancel an order at its own discretion, without limitation or giving reasons.